Terms and Conditions

Doctornoww Technologies, on behalf of itself and its affiliated/group companies operating under the brand name "Doctornoww" (collectively referred to as "Doctornoww Technologies"), is the proprietor and publisher of the digital platform accessible via www.doctornoww.com and the associated mobile application titled 'Doctornoww' (collectively referred to as the "Website and/or Mobile Application").

1. NATURE AND SCOPE OF TERMS

We strongly encourage you to carefully read these terms and conditions ("Terms") along with our Privacy Policy, accessible at https://doctornoww.com/privacy-policy, prior to accessing or utilizing any services offered through the Website and/or Mobile Application. Collectively, these Terms and the Privacy Policy constitute a binding agreement ("Agreement") between you and Doctornoww, governing your interaction with the Website and/or Mobile Application and the utilization of its services ("Services").

This Agreement is applicable to:

  • Healthcare professionals, medical practitioners (individual or institutional), or any analogous medical entities, including their authorized representatives, who are listed or seek to be listed on the Website and/or Mobile Application ("Practitioner(s)", "you", or "User");
  • Patients, their family members, or representatives seeking medical consultations via the Website and/or Mobile Application ("End-User", "you", or "User");
  • Any other individual accessing or using the Website and/or Mobile Application ("you" or "User").

This Agreement governs all the Services provided by Doctornoww through the Website and/or Mobile Application, which include but are not limited to:

  • For Practitioners: The publication of professional profiles and contact details accessible to Users and visitors.
  • For End-Users: Tools and features to (i) search for Practitioners based on parameters such as name, specialization, category, service, and geographic location, and (ii) schedule appointments with Practitioners.

Doctornoww reserves the exclusive right to modify, enhance, or discontinue any aspect of the Services at its sole discretion. Accordingly, this Agreement remains applicable to all current and future Services as well as all data shared by you via the Website and/or Mobile Application.

The purpose of this Agreement is to outline the terms under which the Website and/or Mobile Application may be used and the way user accounts are managed. Should you have any inquiries or require clarification regarding this Agreement, please contact us at help@doctornoww.com.

By accessing, installing, or using the Website and/or Mobile Application, you unconditionally agree to the provisions of this Agreement, the Subscription Terms of Service, and the Privacy Policy. This Agreement supersedes all prior oral or written communications concerning your use of the Services. Continued usage implies your acceptance of these terms.

Doctornoww may, at any time, revise or terminate any portion of this Agreement for operational or legal reasons. Users will be notified of significant changes in writing. Regular review of the Agreement is encouraged, and continued use following changes constitutes consent to the revised terms.

Use of the Website and/or Mobile Application is subject to adherence to this Agreement. If you do not concur with any part of the Agreement, you are advised to refrain from accessing or utilizing the Services.

Access to and engagement with the Website and/or Mobile Application is granted solely at the discretion of Doctornoww.

This Agreement is drafted in accordance with and governed by the laws of India, including but not limited to:

  1. The Indian Contract Act, 1872;
  2. The Information Technology Act, 2000;
  3. Relevant rules, regulations, and guidelines, including:
    • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules"); and
    • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IG Rules").

2. CONDITIONS OF USE

Access to and utilization of the Services provided through the Website and/or Mobile Application is strictly limited to individuals who are eighteen (18) years of age or older. By registering, browsing, or otherwise engaging with the Website and/or Mobile Application, you expressly affirm and warrant to Doctornoww that:

  • You are at least eighteen (18) years of age;
  • You possess the full legal authority, competence, and capacity to enter into and be bound by the terms and conditions set forth in this Agreement;
  • You are eligible, under applicable laws, to access and use the Services offered; and
  • You unconditionally agree to comply with the provisions contained herein.

Any breach of this condition shall constitute a violation of the Agreement and may result in the termination of your access to the Services.

3. TERMS GOVERNING NON-PRACTITIONER USERS

The stipulations outlined under this Clause 3 are exclusively applicable to Users accessing the platform in capacities other than that of a registered medical professional or healthcare provider.

3.1 USER ACCOUNT MANAGEMENT AND DATA PROTECTION OBLIGATIONS

3.1.1 The expressions personal information” and sensitive personal data or information” shall carry the meaning attributed to them under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPI Rules”), and are elaborated within our Privacy Policy.

3.1.2 In the course of delivering Services, Doctornoww may collect metadata concerning the devices used to access the Website and/or Mobile Application, as well as anonymized user interaction data. Such information shall be utilized exclusively to enhance service quality, improve platform performance, and inform the development of new features.

3.1.3 The Website and/or Mobile Application may enable Doctornoww to access Users’ registered contact details, including email addresses and phone numbers. This access facilitates seamless communication for appointment coordination and feedback acquisition regarding healthcare service experiences.

3.1.4 The Privacy Policy comprehensively outlines the following:

  • The nature and classification of User information collected, including sensitive personal information;
  • The objectives, methods, and procedures adopted in processing such data;
  • The parties with whom such information may be lawfully shared; and
  • Additional disclosures as mandated by the SPI Rules and applicable law.

3.1.5 Users are expected to thoroughly review and comprehend the Privacy Policy to ensure full awareness of:

  • The categories of data being collected;
  • The specific purposes of such data collection;
  • The authorized recipients of such information;
  • The methodology of data collection and the retention timeline;
  • The identity and address of the data collection and retention entities; and
  • The statutory rights afforded to Users in relation to such data.

3.1.6 Doctornoww disclaims any liability for the authenticity, accuracy, or validity of personal or sensitive personal information submitted by Users, either directly or through intermediaries acting on behalf of Doctornoww.

3.1.7 Users are solely responsible for maintaining the confidentiality of their login credentials. All activity conducted under a User’s registered account shall be deemed to be performed by the User. Users are obligated to promptly report any suspected unauthorized access or misuse of their account to Doctornoww. While Doctornoww disclaims liability for losses resulting from unauthorized access, the User may be held liable for any resultant losses or damages suffered by Doctornoww or affiliated third parties.

3.1.8 In instances where any User-provided information is determined to be false, misleading, outdated, or incomplete—or if Doctornoww reasonably suspects the same—Doctornoww retains the sole discretion to restrict, suspend, or terminate access to its Services without prior notice.

3.1.9 Doctornoww may utilize User data for the purpose of identifying and resolving platform issues, including but not limited to customer support queries and technical troubleshooting.

3.2 PRACTITIONER LISTING AND RELEVANCY MECHANISM

Doctornoww employs a proprietary, fully automated relevance algorithm to generate listings of Practitioners, including their profiles and practice-related information, on the Website and/or Mobile Application. These listings do not constitute any definitive ranking, endorsement, or recommendation by Doctornoww.

Doctornoww expressly disclaims any liability for fluctuations in the placement or visibility of Practitioners within search results, which may vary periodically. The ordering of Practitioners is derived through algorithmic evaluation of multiple variables, including, but not limited to, User-generated inputs such as comments, ratings, and feedback.

The parameters and criteria employed in this algorithm are subject to modification at Doctornoww’s sole discretion to optimize listing relevance and overall platform performance. Under no circumstances shall Doctornoww be responsible for ensuring the accuracy, completeness, or pertinence of the Practitioner rankings or their display order on the Website and/or Mobile Application.

3.3 CONTENT CURATION AND INFORMATION DISSEMINATION

3.3.1 Doctornoww aggregates, either directly or indirectly, and presents on the Website and/or Mobile Application pertinent details pertaining to the profiles and professional practices of the Practitioners featured therein. Such details may include, but are not limited to, their areas of specialization, academic and professional qualifications, consultation fees, geographic location, consultation hours, and other relevant particulars. Doctornoww undertakes reasonable measures to ensure the periodic updating and accuracy of this information. Notwithstanding these efforts, Doctornoww does not assume responsibility for any inaccuracies or omissions in the information or visual content provided by the Practitioners.

3.3.2 The Services delivered by Doctornoww, including those provided by its licensors or third-party service providers, are offered strictly on an "as is" and "as available" basis. Doctornoww expressly disclaims all warranties or conditions, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, accuracy, fitness for a particular purpose, title, and non-infringement. Doctornoww does not guarantee, warrant, or endorse the completeness or correctness of any content or information contributed by Users. To the fullest extent permitted by law, Doctornoww disavows all liability arising from User reliance on the Website and/or Mobile Application, the Services, User-generated representations or warranties, or any opinions or suggestions proffered by Doctornoww or other Users concerning Practitioners or their services.

3.3.3 The Website and/or Mobile Application may include hyperlinks to third-party websites, affiliates, and business partners. Doctornoww exercises no control over such external sites and assumes no liability or responsibility for their content, accuracy, reliability, or quality. The presence of any hyperlink does not constitute an endorsement or recommendation by Doctornoww. Users elect to access and utilize these external resources at their own risk.

3.3.4 Doctornoww disclaims all responsibility and liability for any damages or computer viruses that may infect Users’ devices resulting from their access to or use of the Website and/or Mobile Application or the downloading of any content therein. Users dissatisfied with the Website and/or Mobile Application’s performance or offerings are advised that their sole recourse is to discontinue usage.

3.3.5 Should Doctornoww determine, in its sole discretion, that a User has submitted fraudulent, inaccurate, or incomplete information—including but not limited to feedback—Doctornoww reserves the right to immediately suspend such User’s access to the Website and/or Mobile Application and may publicly disclose such suspension alongside the User’s or their clinic’s name to safeguard Doctornoww’s interests and protect the User community. Users shall indemnify and hold harmless Doctornoww for any losses, damages, or liabilities arising from such misrepresentations or fraudulent feedback.

3.3.6 Information published under the section titled “Industry-wide City-wise Pricing Graph” is sourced from a benchmarking cohort deemed relevant by Doctornoww for the specified city. This data is presented solely for informational and guidance purposes. Doctornoww neither verifies the accuracy of the underlying datasets nor assumes any obligation to disclose their sources. Accordingly, Doctornoww disclaims all liability for any consequences resulting from the use or interpretation of this pricing information.

 

3.4 APPOINTMENT BOOKING AND TELEPHONIC SERVICES

Doctornoww facilitates Users’ ability to connect with Practitioners via an appointment booking feature accessible through the Website and/or Mobile Application (iOS and Android platforms).

3.4.1 Doctornoww endeavors to ensure that Users receive confirmed appointments through the booking platform. However, Doctornoww shall bear no responsibility or liability for any cancellations initiated by the Practitioners or unavailability thereof, except where such issues fall under the provisions outlined in the Doctornoww Guarantee Program, which shall govern in such instances.

3.4.2 Search results generated for Practitioners on the Website and/or Mobile Application shall not be interpreted as endorsements or guarantees by Doctornoww. Users choosing to engage with any Practitioner do so entirely at their own risk.

3.4.3 Without limiting the foregoing, Doctornoww explicitly disclaims any involvement in the provision of medical or healthcare advice, diagnosis, or treatment. Doctornoww shall not be liable for:

  • Any disputes or issues arising from User-Practitioner interactions;
  • The competency, conduct, or intent of any Practitioner in fulfilling their professional obligations;
  • Medical errors, negligence, or substandard treatment administered by Practitioners;
  • Any inconvenience or harm caused by inappropriate treatment or failure to deliver agreed services;
  • Misconduct or improper behavior by Practitioners or their staff;
  • Appointment cancellations, no-shows, rescheduling, or fee alterations, except as governed under the Doctornoww Guarantee Program.

3.4.5 Users are permitted to submit feedback concerning their experiences with Practitioners, provided such feedback complies with applicable legal standards. Doctornoww reserves the right, in its sole discretion, to determine the appropriate response to such feedback and is under no obligation to effectuate suggested actions, including but not limited to delisting of Practitioners.

3.4.6 In the event of a ‘Patient No-Show’ (P.N.S) — defined as a User who fails to appear for a booked appointment without prior cancellation, rescheduling, or notification to the Practitioner — the following provisions shall apply:

  • Upon three (3) confirmed instances of Valid P.N.S, as determined by Doctornoww pursuant to the Patient No-Show Policy, the User’s account may be temporarily suspended from making further bookings for a duration of four (4) months.
  • Notification of a P.N.S will be communicated to the User via email and SMS within five (5) days of the missed appointment, requesting a response regarding the circumstances.
  • Failure to respond within seven (7) days, or responses citing reasons such as forgetting the appointment, opting to consult another Practitioner, or other reasons deemed valid by Doctornoww, will be considered a Valid P.N.S.
  • In cases where the User has paid for an appointment but is unable to attend due to legitimate reasons such as illness, Doctornoww, upon investigation, may grant a refund, subject to applicable cancellation fees.
  • Doctornoww retains sole discretion in adjudicating disputes or conflicts regarding P.N.S.
  • The cumulative liability of Doctornoww arising from any claims related to this clause shall not exceed INR 200.


3.4.7 Cancellation and Refund Policy

Doctornoww provides an online platform through its Website and/or Mobile Application that facilitates appointment bookings between Users (end-users or Practitioners) and Practitioners or their supporting staff (such as Nurses, Assistants, Technicians, etc.) for a wide range of listed services, categories, or specialisations. The following cancellation and refund policy governs all appointment scenarios on the platform:
 

  1. In the event a Practitioner is unable to attend a scheduled appointment that has been confirmed via the Website and/or Mobile Application, and the User has made the required payment, the User must notify Doctornoww by emailing help@doctornoww.com within five (5) calendar days from the missed appointment. Upon successful verification, the full consultation fee will be refunded to the User within five (5) to six (6) business days via the original mode of payment.
  2. Practitioners retain the right to accept or cancel appointment requests at their discretion before the User has made any payment. In such cases, no amount is deducted from the Practitioner’s Doctornoww wallet.
  1. Upon acceptance of an appointment request by the Practitioner, the User is required to pay twenty-five percent (25%) of the total service amount as an initial booking fee within fifteen (15) minutes. Failure to do so will result in automatic cancellation of the appointment request, and the User must initiate a new booking request if desired.
  1. If a Practitioner cancels the appointment after the User has successfully paid the initial amount (25%), Doctornoww will not deduct any amount from the Practitioner’s wallet for the first three (3) such occurrences. However, on the fourth (4th) consecutive cancellation in similar circumstances, the Practitioner authorises Doctornoww to deduct the initial amount (25%) from their wallet to compensate the affected User.
  2. Continued patterns of cancellation after User payment may result in further penalties, temporary suspension, or permanent removal from the platform, as per Doctornoww’s discretion.
  1. If a User cancels an appointment after paying the initial amount (25%), Doctornoww reserves the right not to refund the booking amount under any circumstances, irrespective of the reason for cancellation.
  2. Users acknowledge that any dissatisfaction with the consultation or services provided does not automatically entitle them to a refund, unless explicitly agreed to by the concerned Practitioner and approved by Doctornoww.
  1. Users further acknowledge that minor delays in appointment start time caused by the Practitioner shall not constitute grounds for cancellation or refund, regardless of whether the User chooses to wait or not.
  1. In cases of double payment or booking due to technical errors, the User must report the issue to help@doctornoww.com within seven (7) calendar days from the date of transaction. After verification, the duplicate amount will be refunded using the original mode of payment.
  1. Doctornoww reserves the right to evaluate each refund or cancellation request on a case-by-case basis and may modify or deny such requests if fraudulent, abusive, or inconsistent behavior is detected.
  2. Doctornoww’s decision on all cancellation and refund matters shall be final and binding. By using the platform, Users and Practitioners agree to abide by the above terms without exception.

3.5 Absence of Doctor-Patient Relationship; Not Intended for Emergency Situations

3.5.1 It is important to understand that certain content, including text, data, graphics, images, suggestions, guidance, and other materials (collectively referred to as “Information”) available on the Website and/or Mobile Application—including responses provided to your inquiries or postings—may originate from individuals within the medical profession. The dissemination of such Information does not establish a formal licensed medical professional-patient relationship between Doctornoww and the User. Moreover, such Information should not be construed as medical advice, diagnosis, opinion, or treatment recommendations for any specific condition, but rather as assistance to facilitate the User’s access to appropriate medical consultation with a qualified healthcare practitioner.

3.5.2 It is explicitly stated that all Information accessed through Doctornoww, including that provided by its employees, contractors, partners, sponsors, advertisers, and licensors, is intended solely for informational purposes. Doctornoww makes no warranties, guarantees, or representations—whether express or implied—regarding the professional credentials, competence, quality of services, or other information available on the Website and/or Mobile Application. Under no circumstances shall Doctornoww be held liable for any decisions made or actions taken by Users based on reliance upon such Information.

3.5.3 The Services offered by Doctornoww are not designed to replace or substitute urgent medical attention. In the event of a medical emergency, whether affecting the User or another individual, Users are strongly advised to immediately contact emergency medical services or proceed directly to the nearest hospital or healthcare facility.

3.8 CONTENT OWNERSHIP AND COPYRIGHT TERMS OF ACCESS

3.8.1 The content featured on the Website and/or Mobile Application comprises either (i) User-generated content or (ii) proprietary material owned by Doctornoww. All information collected by Doctornoww, directly or indirectly, from End-Users and Practitioners shall vest exclusively in Doctornoww. Unauthorized reproduction or commercial exploitation of copyrighted material published by Doctornoww on the Website and/or Mobile Application constitutes copyright infringement. Doctornoww expressly reserves all rights and remedies available under applicable intellectual property laws.

3.8.2 Doctornoww grants Users a limited, non-exclusive license to access and view the content available on or through the Website and/or Mobile Application solely for purposes aligned with ordering, receiving, delivering, and communicating in accordance with this Agreement. The Website and/or Mobile Application’s content—including, but not limited to, information, text, graphics, images, logos, button icons, software code, design elements, and the overall compilation and arrangement of such content (collectively, “Doctornoww Content”)—are proprietary assets of Doctornoww and are safeguarded by copyright, trademark, and other relevant legal protections. Users are expressly prohibited from modifying, reproducing, displaying, publicly performing, distributing, or otherwise exploiting Doctornoww Content for commercial, public, or personal gain.

3.8.3 Users shall refrain from accessing the Services with the intent to monitor their availability, performance, or functionality, or for any benchmarking, competitive intelligence, or similar purposes.

3.9 PATIENT STORIES

By accessing and utilizing this Website and/or Mobile Application, you consent that any information shared with Doctornoww or Practitioners will be governed by our Privacy Policy.

You bear sole responsibility for any content you elect to submit for publication, including patient stories or testimonials (“Critical Content”) relating to Practitioners or other healthcare professionals. Doctornoww’s role in hosting or disseminating such Critical Content is strictly that of an intermediary under the Information Technology Act, 2000. Doctornoww disclaims all liability in relation to the substance of Critical Content and acts solely within the scope of its statutory obligations as an intermediary. Furthermore, Doctornoww is not liable to remunerate any User for the republication or dissemination of content across its platforms.

Your publication of patient stories is subject to the provisions outlined in Clause 5 of these Terms. Without limiting the scope of Clause 5, you expressly agree not to post or publish any content on the Website and/or Mobile Application that: (a) infringes third-party intellectual property rights, publicity, or privacy rights; or (b) violates any applicable law or regulation, including but not limited to the Information Governance Rules (IG Rules) and Sensitive Personal Information Rules (SPI Rules). Doctornoww reserves the sole discretion to withhold publication of patient stories as mandated by applicable law and in accordance with Clause 5.

You further consent to be contacted by Doctornoww through telephone, email, SMS, or other electronic communication channels for purposes including, but not limited to:

  • Soliciting feedback regarding the Website and/or Mobile Application or Doctornoww’s services;
  • Gathering feedback on Practitioners listed on the Website and/or Mobile Application;
  • Addressing complaints, inquiries, or issues raised by Practitioners concerning your Critical Content.

You agree to cooperate fully with Doctornoww in connection with such communications. Doctornoww’s Feedback Collection and Fraud Detection Policy, annexed hereto as a Schedule, shall remain subject to these Terms at all times.

3.10 RECORDS

Doctornoww may offer End-Users a complimentary feature termed ‘Records’ accessible via its Website and/or Mobile Application (‘Doctornoww’). The information contained within your Records falls into two categories:

  • User-generated: Data uploaded by you or created during your interactions within the Doctornoww ecosystem, such as appointments and related activities.
  • Practice-generated: Health Records produced through your engagement with a Practitioner utilizing Doctornoww’s services.

The following specific terms apply to your Health Account, without prejudice to the overarching Terms and Privacy Policy:

3.10.1 Your Records shall be established only after you have completed the registration process and explicitly accepted these Terms.

3.10.2 Any Practice-generated Record is provided on an “as-is” basis at the sole discretion, risk, and responsibility of the Practitioner. Doctornoww neither verifies nor endorses the accuracy of such information and disclaims any warranties related thereto. Should you identify discrepancies or wish to amend, delete, or add to the Health Record, you must contact the relevant Practitioner directly.

3.10.3 Records are offered “as-is.” While Doctornoww endeavors to ensure continuous service availability, it shall not be liable for any interruptions affecting your access.

3.10.4 Reminders provided through Records serve solely as supplementary notifications to prompt adherence to your Practitioner’s prescribed activities.

3.10.5 It is your responsibility to maintain accurate and current mobile numbers and email addresses within your Records. Communications will be sent to the contact details registered therein. Upon any change of such contact information, confirmation will be sent to you. Doctornoww disclaims liability for any loss or inconvenience resulting from your failure to update your contact details.

3.10.6 Doctornoww does not guarantee prevention of unauthorized access if your login credentials are lost or compromised. You must immediately notify Doctornoww of any suspected unauthorized use or breach. Please safeguard your login information and report any suspected account breaches to help@doctornoww.com.

3.10.7 If you access Records belonging to your dependents by linking their accounts with your own, you assume full responsibility for their Records and all attendant obligations as if you were the primary record holder. You acknowledge that it is your sole duty to obtain prior consent from your dependent(s) and that you have the authority to share, upload, or publish any sensitive personal information pertaining to them. Doctornoww disclaims all liability arising from unauthorized use of such information and you agree to indemnify Doctornoww and its officers against any claims or losses in this regard.

3.10.8 Should you wish to delete your Records, please contact our support team. Please note, deletion will only apply to your account and associated Records stored by Doctornoww; any Records maintained by Practitioners will remain under their control.

3.10.9 There is a risk of losing “User-created” Records if data synchronization with the server does not occur.

3.10.10 For security purposes, access to your Records may be restricted if they remain unaccessed for a specified duration.

3.10.11 Despite best efforts, Doctornoww shall not be held liable for any delays or failures in delivering Records to you.

3.10.12 Records are shared with the phone numbers provided by your Practitioner. Doctornoww is not responsible for Records being sent to incorrect numbers if such inaccuracies originate from the Practitioner.

3.10.13 Doctornoww disclaims responsibility for the content, accuracy, medical conclusions, or language used in your Records. The Practitioner bears sole responsibility and liability for the Records and any information supplied to Doctornoww.

3.10.14 Doctornoww reserves the unilateral right to retract Records without prior notice if found to be shared erroneously or inadvertently.

3.10.15 Doctornoww will comply with lawful mandates from constitutional courts or relevant jurisdictions requiring the disclosure of Records.

3.10.16 You acknowledge that Doctornoww may need to access your Records to address technical or operational issues related to your access or ownership.

3.10.17 You acknowledge that Practitioners you consult may utilize Doctornoww’s software or third-party software for their business operations and service delivery, including the management and storage of Records in India and abroad, consistent with applicable laws.

3.10.18 To the extent your Records have been shared with Doctornoww or stored within Doctornoww’s platforms used by Practitioners you have visited or may visit, you consent to Doctornoww storing such Records related to clinics and hospitals partnered with Doctornoww. This includes usage and storage in India and internationally, in compliance with applicable legal frameworks. You further agree that upon account creation, Doctornoww may link such Records available in its database to your User account.

4. TERMS OF USE FOR PRACTITIONERS

The provisions of this Clause 4 shall apply exclusively to Practitioners.

4.1 LISTING POLICY
4.1.1 Doctornoww collects information about Practitioners’ profiles, contact details, and practices directly or indirectly. Doctornoww reserves the right to display or remove any Practitioner’s profile on the Website and/or Mobile Application, with or without prior notice. This information is collected to facilitate interaction with End-Users and other Users. If any information displayed about you or your profile is incorrect, you must notify Doctornoww promptly for necessary corrections.
4.1.2 Doctornoww is not liable or responsible for Practitioner rankings on external websites or search engines.
4.1.3 Doctornoww shall not be liable to Users for any loss, damage, injury, or expense resulting from disclosures or publications made by Doctornoww, where the User has given express or implied consent. If the User revokes such consent as per the Privacy Policy, Doctornoww shall not be liable for disclosures made prior to receiving the revocation.
4.1.4 Doctornoww reserves the right to moderate Practitioner suggestions via feedback and remove any abusive, inappropriate, or promotional content on the Website and/or Mobile Application. However, Doctornoww is not responsible for inactive, inaccurate, fraudulent, or non-existent Practitioner profiles on the platform.
4.1.5 Practitioners agree that Doctornoww may publish Practitioner-provided content to third parties, including content platforms.
4.1.6 You warrant that you will use the Services in compliance with applicable law. Any breach resulting from your use of the Services is your sole responsibility, and Doctornoww disclaims all liability.

4.2 PROFILE OWNERSHIP AND EDITING RIGHTS
Doctornoww provides access for Practitioners to update their profiles on the Website and/or Mobile Application. Doctornoww retains ownership rights over Practitioner profiles and photographs and reserves sole discretion to approve, modify, or reject any requested changes or updates. You warrant that you have the legal right to upload all content on your profile and that such content does not infringe any third-party rights, including intellectual property rights. Upon discovering any breach, Doctornoww may modify or delete profile content at its sole discretion, with or without notice.

 

4.3 PATIENT STORIES DISPLAY RIGHTS OF DOCTORNOWW
4.3.1 “Critical Content” refers to content created by Users of the Website and/or Mobile Application, including clients and Practitioners. Doctornoww acts only as an intermediary under the Information Technology Act, 2000, and is not responsible for the content itself. Related legal rights and obligations are detailed in Clauses 3.9 and 5 of these Terms. Doctornoww’s Feedback Collection and Fraud Detection Policy is annexed as a Schedule and subject to these Terms.
4.3.2 Doctornoww may collect feedback and Critical Content for all Practitioners, Clinics, and Healthcare Providers listed on the platform.
4.3.3 Doctornoww is not obligated to pre-screen, review, flag, filter, modify, refuse, or remove Critical Content except as required by law.
4.3.4 By using the Services, you acknowledge you may encounter Critical Content you find offensive. Doctornoww is not liable for any negative impact on your business resulting from such content. You use the Service at your own risk. Doctornoww complies with applicable law in managing Critical Content, as further described in Clauses 3.9 and 5.
4.3.5 Doctornoww will remove information only according to applicable law and is not liable for any User-generated Critical Content. Terms governing third-party content apply equally to Critical Content on the platform.
4.3.6 If Doctornoww finds you have provided inaccurate information or enabled fraudulent feedback, it may immediately suspend your accounts and publicly disclose such action alongside your or your clinic’s name to protect its business and Users.

4.4 RELEVANCE ALGORITHM AND FUNCTIONS
Doctornoww designs and updates its relevance algorithm solely to benefit End-Users by improving result quality. The algorithm is proprietary and merit-based, with no customization for specific Practitioners or Users. Doctornoww is not liable for any impact on Practitioners’ business interests resulting from algorithm changes.

4.5 INDEPENDENT SERVICES
Your use of each Doctornoww Service grants rights and obligations specific only to that Service and does not extend to other services offered by Doctornoww.

4.6 DOCTORNOWW REACH RIGHTS
Doctornoww may display sponsored advertisements on the Website and/or Mobile Application, clearly marked as “Sponsored ads.” Doctornoww does not guarantee the accuracy or claims made in Sponsored ads and does not endorse or encourage Users to visit these ads or avail their services. Doctornoww is not liable for the services provided by sponsors.
You warrant that your use of these Services complies with applicable laws, and any legal violations arising from your use are your sole responsibility.

4.8 BOOK APPOINTMENT
4.8.1 As a valued partner, Doctornoww aims to ensure the booking platform benefits both Practitioners and Users. Please refer to the Book Standards for all related terms and conditions.
4.8.2 You acknowledge that Doctornoww is not liable for any User comments or feedback related to your services. Doctornoww retains sole discretion over publishing, modifying, moderating, or masking such feedback as required by law or policy.

4.9 PRACTITIONER UNDERTAKING
You confirm that you are duly registered, licensed, and qualified to provide healthcare or wellness services under applicable laws and regulations. You shall not engage in any arrangement that prohibits you from practicing within India. You agree to comply with all applicable laws and exercise utmost care in delivering consultations and services.

4.10 USAGE IN PROMOTIONAL & MARKETING MATERIALS
In recognition of services provided by Doctornoww, you agree (subject to reasonable review and approval rights) to:
(a) allow Doctornoww to include a brief description of services provided to you in Doctornoww’s marketing and promotional materials;
(b) permit reference to you in case studies and related marketing content;
(c) serve as a reference to Doctornoww’s current and potential clients;
(d) provide video logs, testimonials, e-mailers, banners, interviews, and quotes for press releases;
(e) participate in presentations at conferences; and/or
(f) allow Doctornoww to use your name, logo, brand images, taglines, etc., in product literature, social media, press releases, and other advertising or promotional materials.

5. RIGHTS AND OBLIGATIONS RELATING TO CONTENT

5.1 As required by Regulation 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IG Rules”), Doctornoww hereby informs Users that they are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information that:

  • belongs to another person and to which the User has no rights;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, or otherwise unlawful in any manner;
  • harms minors in any way;
  • infringes upon any patent, trademark, copyright, or other proprietary rights;
  • violates any law currently in force;
  • deceives or misleads the recipient regarding the origin of such messages or communicates information that is grossly offensive or menacing;
  • impersonates another person;
  • contains software viruses or any other computer code, files, or programs designed to disrupt, destroy, or limit the functionality of any computer resource;
  • threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, public order, incites commission of any cognizable offense, obstructs investigation of any offense, or insults any other nation.

5.2 Users are also expressly prohibited from:

  • violating or attempting to violate the integrity or security of the Website and/or Mobile Application or any Doctornoww Content;
  • transmitting any information (including job postings, messages, or hyperlinks) on or through the Website and/or Mobile Application that disrupts or competes with the Services provided by Doctornoww;
  • deliberately submitting incomplete, false, or inaccurate information on the Website and/or Mobile Application;
  • sending unsolicited communications to other Users;
  • using any software, tools, agents, or mechanisms (such as spiders, robots, avatars, or intelligent agents) to navigate or search the Website and/or Mobile Application;
  • attempting to decipher, decompile, disassemble, or reverse engineer any part of the Website and/or Mobile Application;
  • copying or duplicating any Doctornoww Content or other information from the Website and/or Mobile Application;
  • framing, hot linking, or deep linking any Doctornoww Content;
  • circumventing or disabling any digital rights management, usage rules, or other security features of the Software.

5.3 Upon receiving knowledge, either directly or via notification in writing or email signed with an electronic signature from an affected person, regarding any information that violates Clauses 5.1 or 5.2, Doctornoww reserves the right to disable such information. Doctornoww shall also retain such information and related records for a minimum period of ninety (90) days for production to government authorities for investigative purposes.

5.4 If a User fails to comply with applicable laws, rules, regulations, or this Agreement (including the Privacy Policy), Doctornoww reserves the right to immediately terminate the User’s access or usage rights to the Website and/or Mobile Application and Services, and to remove any non-compliant information from the Website and/or Mobile Application.

5.5 Doctornoww may disclose or transfer User-generated information to its affiliates or governmental authorities as permitted or required by applicable law, and by using the Services, you consent to such transfer. Under the Sensitive Personal Data or Information (SPDI) Rules, Doctornoww may transfer sensitive personal data or information to any other body corporate or person within India or abroad only if such entity ensures the same level of data protection as Doctornoww or if the transfer is necessary for performing a lawful contract with the User or if the User has consented to the data transfer.

Doctornoww respects the intellectual property rights of others and disclaims any responsibility for violations of intellectual property rights by Users.

6. TERMINATION

6.1 Doctornoww reserves the right to suspend or terminate a User’s access to the Website and/or Mobile Application and the Services, with or without prior notice, and to exercise any other remedy available under law, in any of the following cases:

  • The User breaches any terms or conditions of this Agreement;
  • A third party reports a violation of any of its rights due to the User’s use of the Services;
  • Doctornoww is unable to verify or authenticate any information provided by the User;
  • Doctornoww has reasonable grounds to suspect illegal, fraudulent, or abusive activity by the User; or
  • Doctornoww, in its sole discretion, believes that the User’s actions may expose the User, other Users, or Doctornoww to legal liability or are contrary to the interests of the Website and/or Mobile Application.

6.2 Upon temporary suspension, indefinite suspension, or termination, the User shall not continue using the Website and/or Mobile Application through the same or any other account, nor re-register under a new account. Upon termination for any reason stated herein, the User will lose access to all data, messages, files, and other materials stored on the Website and/or Mobile Application. Users are responsible for maintaining continuous backup of any medical services or records they have rendered to comply with their own record-keeping requirements.

7. LIMITATION OF LIABILITY

Under no circumstances, including negligence, shall Doctornoww or its directors, officers, employees, agents, or content/service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages arising out of or related to the use of, or inability to use, the Website and/or Mobile Application, its content, materials, functions, Services, User-provided information, loss of business, or loss of End-Users, even if the Protected Entities were advised of the possibility of such damages.

Specifically, the Protected Entities shall not be liable for:

  • Provision or failure to provide any service by Practitioners to End-Users contacted or managed through the Website and/or Mobile Application;
  • Any content posted, transmitted, exchanged, or received by or on behalf of any User or other person via the Website and/or Mobile Application;
  • Unauthorized access to or alteration of your transmissions or data;
  • Any other matters relating to the Website and/or Mobile Application or the Services.

The total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether contractual, tortious, negligent, or otherwise) arising from this Agreement or the use of the Website and/or Mobile Application or Services shall not exceed Rs. 1,000/- (Rupees One Thousand Only).

8. RETENTION AND REMOVAL

Doctornoww may retain information collected from Users through the Website and/or Mobile Application or Services for as long as necessary, considering the type of information, its purpose, means and modes of usage, and in accordance with the Sensitive Personal Data or Information (SPDI) Rules. Computer web server logs may be preserved for as long as administratively necessary.

9. APPLICABLE LAW AND DISPUTE SETTLEMENT

9.1 This Agreement and all contractual obligations between Doctornoww and the User shall be governed by the laws of India.

9.2 Any dispute, claim, or controversy arising out of or relating to this Agreement, including issues related to the scope or applicability of arbitration, or the User’s use of the Website and/or Mobile Application or Services, shall be resolved by arbitration in India before a sole arbitrator appointed by Doctornoww. Arbitration shall be conducted pursuant to the Arbitration and Conciliation Act, 1996. The arbitration venue shall be Jaipur, Rajasthan. All arbitration proceedings, including awards, shall be conducted in English. The arbitration award shall be final and binding on all parties.

9.3 Subject to Clause 9.2 above, the courts located in Jaipur, Rajasthan shall have exclusive jurisdiction over any disputes arising from or related to this Agreement, the User’s use of the Website and/or Mobile Application or the Services, or the information accessed therein.

10. CONTACT INFORMATION & GRIEVANCE OFFICER

10.1 If a User has any questions regarding Doctornoww, the Website and/or Mobile Application, this Agreement, the Services, or anything related thereto, Doctornoww customer support can be contacted at the following email address: help@doctornoww.com, or through the contact details provided at: www.doctornoww.com/contact-us.

10.2 In accordance with the Information Technology Act, 2000, and the rules made thereunder, if you have any grievance concerning the Website and/or Mobile Application or the Services, including discrepancies or grievances related to the processing of information, you may contact Nikhil Jain via the Contact Us page.

Should you suffer any harm resulting from access to or use of the Website and/or Mobile Application by any person violating Rule 3 of the Intermediary Guidelines (IG) Rules, please direct your grievance to the above-mentioned person.

11. SEVERABILITY

If any provision of this Agreement is found to be unenforceable or invalid by a court of competent jurisdiction or arbitral tribunal under applicable law, such provision shall be severed and excluded from this Agreement. The remainder of the Agreement shall continue in full force and effect, interpreted as if the unenforceable provision were excluded. Furthermore, the Agreement shall be construed to give effect, to the fullest extent permitted by applicable law, to the meaning and intent of the excluded provision as determined by such court or tribunal.

12. WAIVER

No provision of this Agreement shall be considered waived, nor any breach excused, unless such waiver or consent is made in writing and signed by Doctornoww. Any consent or waiver by Doctornoww of a breach, whether express or implied, shall not constitute a waiver or consent for any other or subsequent breach.