By accessing or using any of the services provided by doctornoww technologies, or by voluntarily sharing your personal information with us, you acknowledge that you have read, understood, and agreed to be legally bound by the terms and conditions set forth in this privacy policy. You expressly consent to the collection, use, processing, storage, and disclosure of your information in accordance with the practices described herein. Doctornoww technologies reserves the right to modify, update, amend, or remove any part of this privacy policy at its sole discretion, at any time and without prior notice. Such changes shall become effective immediately upon posting on this website. If you do not agree with any part of this policy, you are advised to immediately discontinue use of the services and refrain from providing any personal information. If you are accessing or using the services on behalf of another individual (such as a minor) or an entity (such as your employer), you hereby represent and warrant that you are duly authorized to accept this privacy policy on their behalf and to provide consent for the collection, use, and disclosure of their information in accordance with the terms set forth herein.
1. Purpose of this Privacy Policy
This privacy policy has been created to comply with various legal and regulatory frameworks in India, including:
- Section 43A of the Information Technology Act, 2000
- Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
- Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011
The objective of this document is to explain:
- What types of personal and sensitive data we collect from users
- How we collect, store, use, and manage this information
- With whom and under what circumstances we may share or disclose this information
2. What Personal Information We Collect
To offer our services effectively and provide you with a personalized experience, Doctornoww Technologies may collect personal details when you interact with us. This can happen when you use our website or mobile app, contact us through phone, email, or other channels.
You consent to the collection of such data by voluntarily providing this information. The types of data we collect include, but are not limited to:
- Contact information – such as your full name, email address, and phone number
- Demographic details – including your gender, birth date, and postal code
- Service usage data – such as appointment history and how you interact with our platform
- Voluntary submissions – like documents, images, forms, or details shared via email or uploaded files
- Health records – data shared by healthcare professionals related to your treatment
According to Indian regulations, this data may fall under two categories:
Personal Information: Any data that can identify an individual, either on its own or when combined with other data.
Sensitive Personal Data or Information (SPDI): This includes:
- Passwords
- Bank account and payment card details
- Physical and mental health data
- Sexual orientation
- Medical history and treatment records
- Information obtained via contracts or legal obligations
- Visitor and registration details
Doctornoww reserves the right to use or disclose any information that is publicly accessible or already in the public domain, without requiring user consent.
3. Privacy Statements
3.1 Note to all users: This section applies to every user.
3.1.1 By using or accessing the services, each user agrees to the Terms of Use, which also includes accepting this privacy policy. If you do not agree with any part of it, you have the option to stop using Doctornoww's services right away.
3.1.2 A list of information that may be required from you to use Doctornoww’s services is provided in the annexed schedule of this privacy policy.
3.1.3 All information shared with Doctornoww, including your personal and sensitive data, is provided voluntarily. You understand that Doctornoww may use your data, including information categorized as personal or sensitive under the SPI rules, for purposes like:
- providing the services you use,
- business research and analytics in a non-identifiable format,
- transferring aggregated data to third parties and affiliates,
- improving appointment booking and collecting feedback,
- customer support and technical issue resolution,
- contacting you if you started but didn’t complete a transaction.
Doctornoww may also use your data for:
- identifying you,
- publishing limited information on the website or application,
- informing you about new services or offerings,
- gathering service-related feedback,
- analyzing app usage for better features,
- using anonymized practice data for commercial insights,
- processing payments securely via third-party providers.
By using the application or website and verifying your contact number, you consent to receive communication (via call, SMS, email, or other digital means) from Doctornoww and its representatives, even if your number is on the DND/NCPR list. This information may be shared with affiliated partners and authorized agents.
3.1.4 Collecting and using your personal or sensitive data under the SPI rules requires your explicit consent. By agreeing to this privacy policy, you give that consent.
3.1.5 Doctornoww doesn’t control or endorse any third-party content found via its services. It isn’t responsible for actions based on such content, and you agree not to hold Doctornoww liable.
3.1.6 You’re responsible for keeping your information up to date. If your details change, you can update them via your account or by contacting help@doctornoww.com. We’ll try to make updates promptly in our active systems. If inaccurate or outdated data is found, Doctornoww may suspend services to you. In some cases, like ongoing legal matters, we may retain certain information even if you request a change.
3.1.7 To cancel your account or stop receiving our services, email us at help@doctornoww.com. We’ll keep your data while your account is active and only as long as needed to provide services or meet legal requirements. After a certain period, your data may be anonymized and used only for analytics. Please note, withdrawing consent or deleting your account may affect our ability to serve you.
3.1.8 If you don’t want to receive promotional or marketing messages, email us at help@doctornoww.com to opt out.
3.1.9 When paying for services, you might be asked to provide credit/debit card, UPI or bank details. These are used securely for billing and payment processing through verified payment gateways. You can choose not to save your payment details. Please be aware that while we follow industry-standard security, internet transactions are not entirely risk-free, so use caution.
3.1.10 When you or anyone visits the Doctornoww platform, we automatically collect information such as the referring site, your IP address, browser type, operating system, and ISP name. This data helps us understand usage trends and improve our services. Personal links to your IP address are not shared with third parties. However, we may share anonymized trends or summaries with partners for business growth.
3.1.11 We use temporary cookies to enhance your experience and manage technical aspects of our website or app. Some authorized third parties may also place cookies. These don’t store any personal information. You can disable cookies in your browser, though some features may not work as expected.
3.1.12 You may access some services without creating an account. For full access, including personalized features, you’ll need to register and provide personal details like name, email, country, zip code, age, phone number, password, and payment info. Some optional info may be requested to improve personalization in the future.
3.1.13 Doctornoww has no control over third-party websites linked from our services. These may use their own cookies or collect data independently. We don’t endorse or verify the privacy practices or content of these websites. Visiting them is at your own risk, and we recommend reviewing their privacy policies.
3.1.14 The platform may allow users to post content or communicate with each other. Any information shared this way can be accessed by others, but such users or moderators do not represent Doctornoww. We are not responsible for how others use that information.
3.1.15 We don’t gather user data from outside sources like public records or third-party organizations, except for registration related data that users must agree to provide as per the Terms of Use.
3.1.16 We maintain a strict no-spam policy. Your email address will never be sold, rented, or shared without your permission.
3.1.17 We follow global best practices for data security and implement measures to prevent unauthorized access, loss, or misuse of your data. However, if your device is compromised, we are not liable for resulting data breaches.
3.1.18 We’ve implemented appropriate security protocols based on the type of data collected and our business needs. These include physical, technical, and managerial safeguards.
3.1.19 Doctornoww respects your privacy and only discloses your data when legally required, or to protect our rights, prevent fraud, or address safety risks. In such cases, we may share information with authorities or law enforcement if necessary.
3.2 PRACTITIONER NOTICE: This section is applicable to all Practitioners/Doctors.
3.2.1 During the registration process and when submitting applications through Doctornoww, Practitioners/Doctors are required to provide certain details, which may include Personal Information or Sensitive Personal Data.
3.2.2 The privacy statements outlined in this Policy apply universally to all Practitioners/Doctors. It is mandatory for Practitioners/Doctors to review and comprehend these privacy terms before sharing any Personal or Sensitive Information with Doctornoww. If they disagree or do not accept these terms, they must discontinue using the Services, including the Website or Mobile Application immediately.
3.2.3 Any personally identifiable information that Practitioners/Doctors choose to share with Doctornoww is intended to help represent and identify them. While Practitioners/Doctors retain ownership of their data, by providing it, they consent to Doctornoww collecting, utilizing, processing, and/or disclosing this information for the purposes described herein. Doctornoww may also use this data for commercial reasons and aggregate it into anonymized forms for research, statistical insights, and business analysis. Such aggregated data may be sold or shared with third parties and affiliates. Additionally, Doctornoww reserves the right to use Practitioner/Doctor information for:
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Publishing details on the Website or Mobile Application;
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Contacting Practitioners/Doctors about new products or services, subject to telephone numbers registered with the DNC Registry;
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Seeking feedback on products and services;
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Analyzing software usage to enhance product design and features;
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Reviewing anonymized practice data such as financial or inventory information for commercial use.
3.2.4 Doctornoww automatically lists Practitioner/Doctor details on its Website or Mobile Application whenever a ‘Doctor’ or ‘Vendor’ is added via its software/portal/application. This information becomes visible to End-Users searching for doctors, who can then use it to request appointments. The personal details displayed are either provided by the Practitioners/Doctors themselves or gathered by Doctornoww from publicly available sources. Doctornoww presents this information “as-is” and does not guarantee its accuracy or completeness. Practitioners/Doctors are encouraged to regularly verify their listed information and promptly notify Doctornoww of any updates or errors. Doctornoww commits to making reasonable efforts to maintain the correctness and completeness of this data.
3.2.5 In some cases, Doctornoww may display information about Practitioners/Doctors who have not formally registered for the Services, provided these Practitioners/Doctors have given consent for their data to be collected, processed, and displayed. Such Practitioners/Doctors are verified by Doctornoww or its partners, and while efforts are made to ensure accuracy, Doctornoww disclaims responsibility for any inaccuracies or incomplete information presented on the Website or Mobile Application.
3.3 END-USERS NOTE: This section applies to all End-Users.
3.3.1 As part of the registration process or when creating a profile through the website or mobile app, we collect certain details from End-Users, including personal or sensitive information.
3.3.2 All the privacy statements in this policy apply to every End-User. If you're an End-User, it's important to read and understand these statements before submitting any personal or sensitive information to Doctornoww. If you do not agree with them, we kindly request that you stop using the platform immediately.
3.3.3 If you have submitted your information before reviewing this privacy policy and are not comfortable with how it's handled—whether it’s collected, processed, stored, or used—you can access, update, or delete your information directly through the website or app. Alternatively, you can email us at help@doctornoww.com to inquire if we hold any of your data and request its deletion.
3.3.4 Information you voluntarily provide, such as personally identifiable details, helps us understand and serve you better. We may also collect non-identifiable usage data (e.g., how you use the platform), which belongs exclusively to Doctornoww. This anonymized data may be used for research, analytics, product development, or shared with affiliates and third parties for commercial insights. Specifically, anonymized health and demographic data may be used for:
- Improving our software and user experience,
- Conducting research and developing new technologies,
- Incorporating insights into other Doctornoww offerings,
- Sharing findings with third-party partners for business purposes.
3.3.5 We may contact you via email, phone, in-app notifications, text, or other communication channels. You can adjust your contact preferences anytime by logging into your account at www.doctornoww.com and updating your settings.
3.3.6 Occasionally, we conduct optional user surveys to understand your preferences. If you choose to participate, your responses will be kept anonymous. We may also host contests where we collect contact and demographic information (e.g., name, email, address). This data helps us enhance our services to better meet your needs.
3.3.7 If you receive services from practitioners or vendor marked with an “Assured” badge, you agree to share relevant treatment data and medical records with Doctornoww. This helps us provide you with more effective support and services.
3.3.9 Every Doctornoww employee and data processor with access to personal or sensitive data is required to uphold strict confidentiality. We've implemented industry standard technologies and processes to secure your data from collection to disposal. Any third-party handling your data on our behalf is also required to follow similar or stronger privacy standards.
3.3.10 If Doctornoww undergoes a corporate reorganization or sells any of its business assets, your data may be shared or transferred as part of the transaction. The new owner will still be required to handle your information in accordance with this privacy policy and our terms of use.
3.3.11 To provide our services effectively, we may share your information with trusted third-party partners who assist in delivering services, maintaining the platform, processing payments, or communicating with you. These service providers only receive information necessary for their task and are not allowed to use it for any other purpose. Some providers may have their own privacy policies regarding the use of this data, especially if they are offering services like online communication. By using Doctornoww, you consent to your data being shared with such parties strictly for the intended purposes.
3.4 CASUAL VISITORS NOTE:
3.4.1 If you're simply browsing the website or application without registering, we do not collect any personal or sensitive information from you automatically.
3.4.2 However, even casual visitors are expected to read and understand this privacy policy. If you do not agree with it, you should exit the website or application immediately.
3.4.3 If you’ve browsed other pages before reading this privacy notice and do not agree with our data practices, simply closing your browser will typically remove temporary cookies set during your visit. We recommend using the "clear cookies" feature in your browser settings for added assurance, as Doctornoww cannot guarantee how your browser or device handles cookies.
3.4.4 If you've voluntarily submitted any personal information to us, whether by email, post, or registration, you are no longer considered a casual visitor. In that case, you are treated as a registered user under this privacy policy, and all terms herein will apply to you.
4. CONFIDENTIALITY AND SECURITY
4.1 Doctornoww stores your Personal Information electronically using its internal systems and those of its employees. Occasionally, this data may also be reproduced in physical format. To safeguard your information, Doctornoww employs a combination of administrative, technical, operational, and physical security protocols that are appropriate to the nature of the data and the services provided. These measures are in place to protect your data both during online interactions and offline storage.
4.2 Doctornoww’s administrators do not have access to your password. You are responsible for keeping your password, computer, and mobile device secure to avoid unauthorized access. Always log out from the Website or Mobile Application after completing your session. Doctornoww disclaims responsibility for any misuse of your account due to unauthorized access. If you suspect that your account has been compromised, you must report it immediately by emailing help@doctornoww.com. You agree to compensate Doctornoww for any losses incurred as a result of unauthorized use of your account credentials.
4.3 Access to User data within Doctornoww is limited to employees, agents, partners, or third parties who require it to perform their duties. Only employees are contractually obligated to maintain strict confidentiality of such information.
4.4 One of Doctornoww’s key functions is to help doctors manage and organize their patient records. Accordingly, Doctornoww may store and, where necessary, share such information with authorized medical professionals or regulatory authorities upon legitimate request.
4.5 Likewise, Doctornoww supports patients in retrieving their personal health records. This means the platform may retain and provide access to relevant information for the concerned patients or their healthcare providers.
4.6 Despite these efforts, Doctornoww does not accept responsibility for the handling, privacy, or protection of your Personal Information by third parties or partners who operate beyond the terms of their agreements with us. Additionally, Doctornoww shall not be held liable for any security breaches or unforeseen incidents caused by external factors outside its reasonable control, such as government actions, hacking incidents, unauthorized data access, system crashes, encryption failures, or disruptions in the User’s internet services.
5. UPDATES TO THIS PRIVACY POLICY
Doctornoww reserves the right to revise this Privacy Policy at its discretion, with or without prior notification. Should there be any material modifications to how we manage your personally identifiable information, or to the Privacy Policy itself, we will either notify you through email or post a prominent message on our Website or Mobile Application. This will allow you to review the changes before continuing to use our services.
If you disagree with any part of the revised policy and no longer wish to use our Services, you may request account deactivation by contacting help@doctornoww.com. Unless stated otherwise, the most recent version of this Privacy Policy applies to all data associated with your account.
By continuing to access or use our Website or Mobile Application after such notice has been provided, you are deemed to have accepted the updated terms.
6. PRIVACY OF MINORS
Doctornoww urges parents and guardians to actively monitor and guide their children's online interactions. We recommend utilizing available parental control tools to foster a safer online environment and to prevent children from sharing personal details—such as names or contact information—without consent.
While our Website, Mobile Application, and associated Services are not specifically designed for children or minors, we acknowledge that minors may access our platform inadvertently. In such cases, we remain committed to safeguarding their privacy to the best of our ability.
7. YOUR AGREEMENT TO THIS POLICY
By using the Doctornoww Website, Mobile Application, or any of our Services, you confirm that you have read and agreed to this Privacy Policy as part of our broader Terms of Use.
Your use signifies your (i) acknowledgment of this Privacy Policy, and (ii) consent to the collection, handling, processing, and disclosure of your Personal Information by Doctornoww in the ways described herein. Continued use of our services is contingent upon your acceptance of both this Privacy Policy and the Terms of Use.
8. CONTACT INFORMATION FOR PRIVACY-RELATED QUERIES
If you have questions, concerns, or feedback regarding this Privacy Policy or our handling of your personal data, you are encouraged to reach out to Doctornoww’s appointed Data Protection Officer. We are committed to responding to your queries promptly and addressing any concerns you may have about your privacy.
Contact Details:
Name: Nikhil Jain
Company: Doctornoww Technologies
Contact: +91 79760 99906
Email: help@doctornoww.com
Service-Based Categorization of User Information
1. Registered End-Users on the Website or Mobile Application (via Doctornoww account creation):
To register and create an account, End-Users are required to share details such as their name, mobile number, email address, and any other information as prompted during the sign-up process. This enables us to facilitate appointment bookings and securely store any associated health-related data.
2. Guest End-Users (without account registration):
Users who choose not to register can still access the platform to browse or book appointments. However, for booking purposes, certain information such as your mobile number and other required details will be collected.
3. Practitioners using the free listing service (with account registration):
When registering for the free listing service, Practitioners must provide their name, mobile number, email address, and any other required information on the registration form. Doctornoww may send appointment confirmations or other service related messages to End-Users on your behalf if the interaction occurs via our platform.
4. Practitioners using the free listing service (without account registration):
Practitioners can also be listed without formally registering by providing details such as name, mobile number, and email address to a Doctornoww representative (either in person or over the phone). This information will be retained by Doctornoww until you complete account registration, for which you may be contacted periodically. A confirmation email will be sent outlining the information collected and confirming your listing. If you do not wish to be listed, please notify us at help@doctornoww.com immediately.